Customer Service

Our customers are always at the heart of our business and we are proud of our worldwide base of customers.

To ensure our customers receive the best customer service we are committed to delivering the Tullis Russell Customer Charter:

The right products, at the right quality, at the right time
Whatever your product needs, we have the support team to give you what you need
To continually invest and innovate; in our technology, our products, our service support
To provide our products in the format you need them
To deal with your enquiries, issues & complaints, quickly, clearly and courteously

What we promise, we deliver

Sales & Enquiries

We have a global network of sales managers and agents who are experts in their field. Working closely with technical, quality and production personnel they are there to discuss your needs and help your achieve you exact requirements.

Our dedicated customer services teams, based in our head office in Bollington, are on hand to support the sales managers for any product queries you may have. Trained on specific product areas they are there to guarantee you a quick and effective response to your enquiry.

Technical Expertise

We are continuously investing commercially and technically in coatings for paper and film. Our polymer scientists, adhesive specialists and coating technicians are all based on site and are always looking for improvements and innovation to our product range.

All of our specialists and our skilled productions staff have specific experience in dealing with very complex projects. In specific circumstances, our technical support can be with you from the beginning to the end of the process, supporting customers on site to ensure the best end result is achieved.